Shipping and Returns Policy for Jupiter Billfish Tournaments E-commerce Store
Effective Date: 12/20/2024
At Jupiter Billfish Tournaments, we aim to ensure that your shopping experience is smooth and enjoyable. Please read our Shipping and Returns Policy carefully to understand our practices and procedures.
Shipping Policy
1. Order Processing
- Orders are processed within 1-3 business days after payment is received. Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Methods and Costs
- Standard Shipping (3-7 business days)
- Expedited Shipping (2-3 business days)
- Overnight Shipping (1 business day)
- Shipping costs are calculated at checkout based on flat rate cost.
3. Delivery Times
Estimated delivery times begin after the order has been processed and shipped. Please note that delivery times may vary due to unforeseen circumstances, such as weather delays or carrier issues.
4. Shipping Restrictions
- We currently ship to anywhere in the US.
- We do not ship to P.O. Boxes or APO/FPO addresses.
5. Order Tracking
Once your order has been shipped, you will receive a tracking number via email to monitor the status of your delivery.
6. Lost or Damaged Shipments
If your shipment is lost or arrives damaged, please contact us within 7 days of delivery at Info@jupiterbillfishtournaments.com. We will assist you in filing a claim with the carrier.
Returns Policy
1. Eligibility for Returns
- Items must be returned within 30 days of delivery to be eligible for a refund or exchange.
- Items must be unused, in their original packaging, and in the same condition as received.
- Non-returnable items include:
- Gift cards
- Sale or clearance items
- Customized or personalized products
2. Return Process
To initiate a return, please contact us at Info@jupiterbillfishtournaments.com with your order number and reason for the return. Once approved, we will provide instructions for returning the item.
3. Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to a defect or error on our part. We recommend using a trackable shipping service to ensure the safe return of items.
4. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days and credited to your original method of payment.
5. Exchanges
If you wish to exchange an item, please contact us at Info@jupiterbillfishtournaments.com. Exchanges are subject to product availability.
Contact Us
If you have any questions about our Shipping and Returns Policy, please contact us at:
Jupiter Billfish Tournaments
5 N Hwy A1A, Jupiter, FL 33477
Info@jupiterbillfishtournaments.com
561-665-1613